At www.trouserslips.com I aim to provide a returns policy that is easy for you. When you purchase online at www.trouserslips.com you have a statutory right to cancel your entire order up to 7 days after receiving your order – this is the cooling off period.
In addition to this cooling-off period, I offer a refund or exchange on items should you change your mind about any purchase made online within 14 days of receipt*. Refunds can only be made to the original card of purchase. Refunds will be processed to the original payment card only. If you have paid by cheque or p/o I will issue you a cheque upon receipt of goods.
To return an item purchased online, by phone or by mail, you can send your items to:
Julia Dennehy, Nudescovery , Newmarket Road, Kanturk, Co Cork. P51 T854
All returns are your responsibility until they reach us. I recommend you use a postal service that insures you for the value of the goods you are returning.
To improve the processing of your returned item(s)
- Items must be returned in their original condition with proof of purchase.
- Ensure the goods are repackaged in their original packaging.
- Include the following details with your return; order details, reason for return.
Your refund will be issued once the return has been received by me. Please allow up to 30 days for your account to be credited if you paid using a debit or credit card via Paypal, and 3-5 days to a Paypal account. Where an item is faulty, damaged or incorrect, I will refund you the original delivery charge in addition to the returns delivery charge. Please retain proof of postage. The original delivery charge will not be refunded if an item is unwanted, this does not apply during the cooling off period. The above policy does not does not affect your statutory rights.
If you have a query regarding returns, please contact:
Ireland: 029 50383 or Outside Ireland: + 353 29 50383